HOW YOUR PERSONAL INFORMATION IS HELD

Your personal information is generally held in client files or a computer database. Your personal information may also be held in a secure archiving facility.
We take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorised access, modification and disclosure. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.

We will also take reasonable steps to destroy or permanently de-identify personal information that we no longer need for any purpose for which it may
be used or disclosed under the Australian Privacy Principles.

USING AND DISCLOSING YOUR PERSONAL INFORMATION

Your personal information may be disclosed for purposes related to the provision of the financial advice you have requested. The types of service providers
that may be provided with your personal information are:

• other financial advisers and organisations involved in providing the financial advice you have requested (which may include ongoing service) such as fund managers who assist us in providing financial advice and paraplanners;
• insurance providers, superannuation trustees and product issuers in connection with the provision to you of the financial advice you have requested;
• organisations that assist in operating a financial planning business such as those that provide administrative, financial, accounting, insurance, research, legal, computer or other business services;
• your representatives or service providers such as your accountant, solicitor, tax agent, stockbroker or bank;
• organisations involved in a business restructure or a transfer of all or part of the assets of our business or the due diligence procedures prior to any such sale or transfer; 
• government authorities and other organisations when required by law; and
• organisations that you have consented to your personal information being disclosed to. 

In addition to the purposes of collection set out above, your personal information may also be used in connection with such purposes.

• We will seek to ensure that your personal information is not used or disclosed for any purpose other than: 
• the primary purpose for which it was collected or a related secondary purpose;
• where you have consented to the use or disclosure; or 
• in other circumstances where the Australian Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law. We may disclose your personal information to third parties who provide services to us, in which case we will seek to ensure that the personal information is held, used or disclosed consistently with the Australian Privacy Principles.

ORGANISATIONS OUTSIDE OF AUSTRALIA

Currently, we do not share your information with organisations outside Australia. We may store your information in the cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

We will not send personal information to recipients outside of Australia unless:

• we have taken reasonable steps to ensure that the recipient does not breach the Privacy Act and the Australian Privacy Principles;
• the recipient is subject to an information privacy scheme similar to the Privacy Act; or
• the individual has consented to the disclosure.

 

ACCESSING YOUR PERSONAL INFORMATION

You can gain access to your personal information that we hold. This is subject to exceptions allowed by law such as where providing you with access would have an unreasonable impact upon the privacy of others. If we deny a request for access we will provide you with the reasons for this decision. To request access please contact us (see “Contacting Us and Privacy Issues” below).

CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete and up-to-date. If you believe that any of the personal information that we hold is not accurate, complete or up-to-date please contact us (see “Contacting Us and Privacy Issues” below) and provide us with evidence that it is not accurate, complete and up-to-date.

If we agree that the personal information requires correcting we will take reasonable steps to do so. If we do not correct your personal information we will provide you with the reasons for not correcting your personal information. If you request that we associate with the information a statement claiming that the information is not accurate, complete and up-to-date we will take reasonable steps to comply with this request.

CONTACTING US AND PRIVACY ISSUES

You can obtain further information on request about the way in which we manage the personal information that we hold or you can raise any privacy issues with us, including a complaint about privacy, by contacting us using the details below. We are committed to resolving your complaint.

Matthew Scholten
Chief Executive Officer
Phone: 03 9848 9811
Email: admin@scmfg.com.au
Mail: PO Box 120 Middle Camberwell VIC 3124

If you still feel your issue hasn’t been resolved to your satisfaction, then you can escalate your privacy concerns to:

Office of the Australian Information Commissioner
www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Or

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au Telephone: 1800 931 678 (free call)

AFCA provides fair and independent financial services complaint resolution that’s free to consumers. Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

YOUR RIGHTS UNDER GDPR

If you reside in the EEA, you can also:

• object to the processing or your personal information or ask us to delete, or restrict or stop using your personal information. There may be circumstances where we are required to, or entitled to retain or continue using your information.
• withdraw your consent to our processing of your information. We may continue to process our information if we have another legitimate ground to do so.
• ask us to send an electronic copy of your personal information, including to another organisation.

You can contact us if you wish to exercise these rights. See ‘Contact Us’ for more information If we refuse any request you make in relation to these rights, we will write to you to explain why and how you can make a complaint about our decision.

CHANGES TO THE PRIVACY POLICY

We may change the way we handle personal information from time to time for any reason. If we do so, we will update this Privacy Policy. An up-to-date version is available on the SCM Financial Group website or by calling us on 03 9848 9811.