Important Information

Policies & Procedures

Please read the following information regarding our policies and procedures carefully.

Website Terms

This website policy includes a website that allows consumers to fill in questionnaires, forms and surveys, loan applications, subscription services and online expert chat.

Privacy Policy

The privacy of your personal information is important to us at Elect Wealth Management Pty Ltd. We are required to comply with the Australian Privacy Principles. We will always seek to comply with the Australian Privacy Principles as well as other applicable laws affecting your personal information.

This privacy policy outlines our policy on how we manage your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information.

Financial Services Guide

The Financial Services Guide provides you with information about Elect Wealth Management Pty Ltd and our Authorised Representatives.

Complaint resolution guide for customers

We are committed to providing quality advice to our clients, and this extends to providing accessible complaint resolution mechanisms. If you have any complaint or concerns about the advice or services provided to you by any SCM representative, please take the following steps:

Please contact your adviser so they can act immediately. Your Adviser will try to resolve any complaint you may have, acknowledging your complaint in writing within 24 hours (or 1 business day);
If your complaint is not satisfactorily resolved within 5 days or you would prefer not to speak with your financial adviser, please contact Elect Wealth Management on (03) 9848 9811 or put your complaint in writing, addressing your concern to Mr Aubrey Roga, Chief Executive Officer (CEO), Elect Wealth Management, PO Box 120 Middle Camberwell VIC 3124. Your complaint will be acknowledged within 24 hours (or 1 business day), our CEO will manage your complaint through to resolution, whereby you can expect a response within 30 days. Our response will outline our findings and include information that may help you understand our position.
If we are unable to resolve your complaint to your satisfaction within 30 days, you can raise your complaint with the Australian Financial Complaints Authority (AFCA) in writing to GPO Box 3, Melbourne VIC 3001, email: info@afca.org.au, via their website www.afca.org.au or call 1800 931 678. Elect Wealth Management is a member of this complaints resolution service;
If your concern involves unethical conduct, you may wish to consider raising these concerns with the Financial Planning Association of Australia (Professional Standards and Complaints), GPO Box 4285, Sydney NSW 2001 or email professional.standards@fpa.com.au. If your concern relates to your personal information you may wish to consider raising these concerns with the The Privacy Commissioner, GPO Box 5218, Sydney NSW 2001, call 1300 363 992 or email privacy@privacy.gov.au You may also contact the Australian Securities & Investments Commission (ASIC) on 1300 300 630 (free call info line) to make a complaint and obtain information about your rights.

Before sending your concern to any of these respective bodies, we recommend you contact them first to understand their particular complaint lodging processes.

GENERAL ADVICE

Neither Elect Wealth Management Pty Ltd, an Australian Financial Services Licensee, its authorised representatives and SCM Wealth Management Pty Ltd nor SCM Finance Solutions Pty Ltd (an accredited broker of LM Broker Services Pty Ltd Australian Credit License 517192) or any other subsidiary or SCM Financial Group Pty Ltd represent that the information in this site is free from errors or omissions or is suitable for your intended use. This information hasn’t taken your circumstances into account and is for illustrative and discussion purposes only. Any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your specific personal and/or business requirements and circumstances as well as read any relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you.

In respect of SCM Finance Solutions Pty Ltd it is important to note that normal lending criteria apply. Rates are subject to change. Approved applicants only.

1. There may be occasions where you may be charged a fee by your broker.
2. Your broker is able to assess each lender's approval times and identify those that can provide approval quickly, however this is subject to change and can vary significantly based on how complex is your loan application and how quickly you’re able to provide the information we need.
3. Not all lenders are available to all brokers. The exact details of the lenders your broker has access to is disclosed within the Credit Guide your broker gives to you when providing credit assistance or is available upon request.
4. The way in which your broker will stay in touch with you will differ, however typically this will be via email. In addition you will be able to contact them for guidance as required. You are able to opt out of these communications at any stage.
**There may be occasions where you may be charged a fee by your broker.